Returns & Exchange

Returns Policy

Salt Equestrian Returns Policy Salt Equestrian strives to ensure that you are satisfied. We want you to love and enjoy your Salt Equestrian purchase. If something isn’t quite right, please let us know.

Online Returns

If for any reason you decide that you no longer want an item purchased from www.saltequestrian.com.au, simply return it to us within 14 days of purchase and we will gladly offer you a refund, gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). If you opt for a refund, this will be processed via the payment method used at the time of purchase. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Salt Equestrian warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.saltequestrian.com.au. If these conditions are not met, we will unfortunately not be able to provide you with a gift voucher or exchange and no change of mind refunds, exchanges or credit can be provided unless the item(s) are deemed faulty and proof of purchase must be provided.

If for any reason you decide that you no longer want an item purchased from www.saltequestrian.com.au, simply return it to us within 14 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the Salt Equestrian warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.saltequestrian.com.au. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.
If you change your mind on any purchases labelled as ‘final sale’, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty.
Please note that Salt Equestrian is not responsible for the cost of return / exchange item postage or insurance.

Return and Exchange Procedure

To obtain an exchange or return online, the items must be returned with a completed “Exchange and Return Form”. Please email us at INFO@SALTEQUESTRIAN.COM.AU to request this form

Unfortunately, we won’t be able to guarantee your desired item is in stock, so please ensure you record at least 2 products you wish to exchange for and we will do our best to assist.

Please return your items to:

Salt Equestrian Online Return Orders


PO BOX 2294
TAREN POINT
NSW 2229

Australia

PLEASE NOTE: Salt Equestrian will not be held responsible if there is a delay in delivery. 
Customers will be responsible for the return shipping and handling charges.
You will need to send the original or a copy of your invoice with your order In the event that your product is lost in transit, Salt Equestrian will not be held liable and therefore recommends that you send all returns via Registered Post.
 We ask that you allow 7 business days from the day you return our package for your account to be credited.

Return of Gift with Purchase or Promotional Items

Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount.

There is no exchange on Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.